Terms & Conditions

The following Terms & Conditions (the “Agreement”) constitute a legal agreement between you, the “Client” (“you”, “your”), and Saem House Creative (“we”, “us”, “our”), and govern your access to and use of the services provided by us (the “Services”).

By engaging Saem House Creative, you agree to these Terms & Conditions.

General

These Terms & Conditions are valid and binding as of the date you sign a proposal, contract, or pay a deposit, and will continue until both parties agree in writing that services are no longer required.

They apply to all individuals, businesses, or organisations who engage Saem House Creative, its contractors, or subcontractors, unless otherwise agreed in writing.

Payment

  • All payments are in Canadian Dollars (CAD).

  • Acceptable payment methods include e-transfer, credit card, or other agreed means.

  • A non-refundable deposit of 50% is required to secure your project booking.

  • Final payment is due upon completion of the project, or by the agreed completion date, whichever comes first.

  • All other invoices must be paid within 30 days of issue. Late payments incur an additional 10% fee of the total project balance, applied 5 days after the due date.

  • All intellectual property rights, licences, or transfer of deliverables are conditional upon full payment of all fees, costs, and expenses.

Proposals & Quotes

  • Quotes are prepared based on the project brief provided by you. Adjustments may be required if the scope changes.

  • Quotes are valid for 30 business days. After this, Saem House Creative reserves the right to revise pricing.

  • Delivery timelines provided are estimates only and not guaranteed.

Bookings

  • Bookings are only confirmed once the deposit is received.

  • Deposits are non-refundable, as they secure your project time slot.

Commencement & Termination

  • This Agreement begins once you accept a quote, sign an agreement, and pay the deposit.

  • Either party may terminate this Agreement if the other party ceases normal business, becomes insolvent, or fails to perform obligations.

  • If terminated, you will pay for all Services completed up to the date of termination, calculated on a prorated basis.

Delays

  • You must provide all required information, content, and approvals promptly. Delays from your side will extend timelines accordingly.

  • Saem House Creative is not responsible for delays caused by events beyond our control (e.g., natural disasters, government actions, labour disputes, power failures, pandemics).

Fees & Additional Costs

  • Project fees cover only the website design and development services outlined in your proposal.

  • Costs such as hosting, domain names, premium plugins, or third-party services are billed separately.

Technological Limitations

  • Saem House Creative does not provide hosting, domain registration, or email hosting support. Clients are responsible for these through third-party providers.

  • We are not liable for issues, including but not limited to: hacked websites, spam, downtime, or loss of income from site inaccessibility.

Website Credits & Portfolio Use

  • Saem House Creative reserves the right to include a discreet credit link in the footer of your website.

  • We may showcase completed work in our portfolio and marketing materials, unless otherwise agreed in writing.

Revisions

  • Website design projects include up to three (3) rounds of minor revisions within seven (7) days of draft submission.

  • Minor revisions include font changes, colour adjustments, image swaps, and text edits.

  • Major changes (e.g., additional pages, new features, custom coding, third-party integrations) are outside scope and billed separately at our hourly rate.

Changes to Scope

  • Scope changes must be requested in writing.

  • We will provide a revised proposal with updated timelines and fees.

  • Additional work is billed at CA$75/hour.

Rush Services

  • Expedited work outside the agreed timeline may be subject to an additional 50% surcharge.

  • We will only accept rush projects if feasible without compromising quality.

Acceptance of Deliverables

  • You must review and provide feedback within 10 business days of receiving deliverables.

  • If no feedback is received within this timeframe, deliverables are considered approved.

  • After three (3) revision cycles, if deliverables remain unsatisfactory, you may terminate the agreement in line with Section 5.

Confidentiality

Both parties agree to treat confidential information as such and not disclose it without the other party's consent, except as required by law.

Relationship of the Parties

This Agreement does not create a partnership, joint venture, or employment relationship. Saem House Creative is an independent contractor.

No Warranty

All Services are provided “as is” without any warranty of fitness for a particular purpose, merchantability, or uninterrupted functionality.

Limitation of Liability & Indemnity

  • Saem House Creative’s maximum liability, under any circumstance, is limited to the amount actually paid by the Client for the Services.

  • We are not liable for loss of data, profits, business interruption, or indirect damages.

  • You agree to indemnify Saem House Creative from any third-party claims resulting from materials or content provided by you.

Preliminary Works & Tools

All preliminary concepts, drafts, and design tools remain the property of Saem House Creative. We grant you a non-exclusive, non-transferable licence to use final deliverables for their intended purpose.

Post-Launch Support

  • Once a website is completed and delivered, further updates, revisions, or maintenance will be billed at our hourly rate.

  • Ongoing website management or support requires a separate service agreement.

Dispute Resolution

  • Parties will first attempt to resolve disputes through good-faith negotiation.

  • If unresolved, disputes will proceed to mediation or arbitration in the province of British Columbia.

  • The prevailing party is entitled to recover reasonable legal fees and costs.

Governing Law

This Agreement is governed by and construed in accordance with the laws of British Columbia, Canada.

If any provision is found invalid or unenforceable, the remainder of this Agreement remains in effect.

Amendments

We reserve the right to update these Terms & Conditions at any time. Material changes will be communicated, and your continued engagement with Saem House Creative constitutes acceptance of revised terms.

By engaging Saem House Creative, you confirm that you have read, understood, and agree to these Terms & Conditions.

Effective Date: October 2025