Privacy Policy – Saem House Creative

Effective Date: [Insert Date]

Saem House Creative ("we,” "us," or "our") operates the website and provides web design and online services (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information in the context of our services.

By accessing or using our Service, you agree to the collection and use of your information as described in this policy.

Definitions

  • Personal Information means information about an identifiable individual (name, email, phone, etc.).

  • Usage Data includes automatically collected data about how the Service is used (IP address, pages visited, timestamps, etc.).

  • Service Providers are third parties who help us provide the Service (hosting, analytics, payment processors).

Information We Collect

We may collect:

Personal Information you provide directly, e.g.:

  • Name

  • Email address

  • Phone number

  • Other contact or project-related information

Usage Data (automatically collected):

  • IP address

  • Browser type and version

  • Pages visited and time stamps

  • Device type, operating system

  • Other diagnostic or log data

Cookies and Tracking Technologies:

We use cookies and similar tools (beacons, tags, scripts) to track your use of the site, store preferences, and improve service. You can choose to block or refuse cookies in your browser, though some site functionality may be affected.

How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Service.

  • Communicate with you (project updates, inquiries)

  • Respond to requests and support issues.

  • Monitor and analyse usage to optimise our Service.

  • Send you promotional materials and offers only if you agree/opt in.

  • Comply with legal obligations.

Legal Basis & Consent

Because your location is in Canada (British Columbia), we rely on consent, contract necessity, and legitimate interest (where applicable) as legal bases for processing your information. By providing your information (e.g., in a contact form, a contract, or via email), you consent to its collection, use, and transfer as described below.

For users in other jurisdictions (e.g., EU), you may have additional rights (e.g., GDPR) — we will respect those rights wherever applicable.

Retention of Data

We keep your Personal Information only as long as needed for the purposes stated (e.g. while your project is active, for warranties, legal compliance, or dispute resolution). Usage Data may be retained for longer periods for analytics or security purposes.

Disclosure & Transfer

  • Service Providers: We may share your information with third parties (e.g. hosting, analytics, payment processors) only to perform services on our behalf, under strict confidentiality obligations.

  • Legal Requirements: We may disclose Personal Information if required by law, court order, or governmental request.

  • Cross-Border Transfer: Since we may use providers outside of Canada, your information may be transferred to jurisdictions with differing privacy laws. We take reasonable steps to ensure adequate protection.

Security

We use commercially reasonable measures (encryption, secure protocols, technical safeguards) to protect your information. However, no method of digital transmission or storage is 100% secure — we cannot guarantee absolute security.

Your Rights

Depending on where you reside, you may have rights such as:

  • Access: Request a copy of your Personal Information

  • Correction: Request edits if information is inaccurate or incomplete

  • Deletion: Request removal of your data

  • Restriction: Ask us to limit the use of your data

  • Objection: Object to our processing in some contexts

  • Data Portability: Receive your data in a machine-readable format

  • Withdraw Consent: You can withdraw consent (subject to legal or contractual limitations)

To make such requests, contact us. We may require identity verification to fulfil your requests.

External Services & Links

Our Service may include links to third-party websites or use external services (e.g. analytics, payment gateways). We are not responsible for their privacy practices — you should review their privacy policies separately.

Children

We do not knowingly collect personal information from children (under 18). If you believe we have inadvertently collected such data, please contact us immediately, and we will delete it.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you by posting the revised version on our website and, if significant, by email or through a prominent notice. The updated "Effective Date" will appear at the bottom.

Effective Date: October 1, 2025